It is very important that the information we hold about you is accurate and up to date. If at any time your personal information changes please let us know by emailing
Personal data we collect from Users
Personal data means any information capable of identifying an individual. Users may be asked for identity and contact data such as name, email address, mailing address, phone number; financial and transaction data, which may include your bank account and payment card details plus details of purchases made by you; profile and usage data, such as feedback and survey responses, your interests and how you use our website and services; marketing and communications data, which may include how you wish to receive marketing communications from us and your communication preferences. This is not an exhaustive list.
Users may, however, visit our Site anonymously. We will collect personal data from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal data, except that it may prevent them from engaging in certain Site related activities.
We do not collect any Sensitive Data about Users via the website but may do so if you become a client. Please refer to the "terms and conditions" sent to clients by email for further information on data storage of documents voluntarily provided by client's seeking support. Data will only be collected from you if you voluntarily submit such information to us. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
Non-personal data we collect from Users
We may collect non-personal data about Users whenever they interact with our Site. Non-personal data may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we collect Users personal data
We may collect personal data from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, give us feedback and in connection with other activities, services, features or resources we make available on our Site. You may also provide data by communicating with us by post, phone, email or in person.
Purposes for processing your personal data
We may collect and use your personal data for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise your experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To administer and protect our business and our Site
This may include troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
To process payments
We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To enable you to take part in a promotion, contest, survey or other Site feature
To send you information you have agreed to receive about topics we think will be of interest to you.
To send periodic emails
We may use the email address to send the User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data.
We will only retain your personal data for as long as is necessary for the purposes set out in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your legal rights
You have the following rights under data protection laws:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
The right to withdraw consent
Rights in relation to automated decision making and profiling
If you wish to exercise any of the rights set out above, please email us at
Your acceptance of these terms
Deborah Nelson is the data controller and is responsible for your personal data. The data controller’s contact details are as follows:
Full name of legal entity: Deborah Nelson trading as Deborah Nelson Family Law
Email address: firstname.lastname@example.org
Phone Number: +44 (0)0142 445 105